Hotel news and insights for current and aspiring leaders.
WEBDec 9, 2022 · Mandy Murry. The news is bleeding with travel gloom and discouraging numbers for the hospitality market. Headlines tout softening and consumer spending coming to a halt while exploiting the idea that luxury travel is both thriving and diving.
Insider perspectives: Trends and insights from hotel ... - eHotelier
WEBMar 21, 2024 · Insider perspectives: Trends and insights from hotel operations and investments panels. Recently, I had the unique opportunity to delve into current dynamics in the world of hotel operations and investments through participation in panels at the Cayuga HospitalityConsultants annual meeting and the BizNow Hospitality Summit in Chicago.
Elevating hotel management for the future - eHotelier
WEBMar 8, 2024 · As we navigate the future of the hospitality industry, hotel managers stand at the forefront of change, guiding their teams and operations towards new heights of excellence. By focusing on exceeding guests’ service expectations through personalisation, technology, and sustainability; nurturing team members with continuous learning, a culture ...
Going beyond the room to meet new hotel guest expectations
WEBAug 27, 2024 · By leveraging data and AI, teams can quickly predict booking patterns, understand guest preferences for room types, and improve the quality of campaign content to attract more visitors. As we look to the future, the key for hotel marketing leaders and their teams lies in agility and the ability to anticipate and meet travelers’ changing desires.
Maximizing hotel profitability: discovering your most ... - eHotelier
WEBJul 11, 2023 · Maximizing hotel profitability: discovering your most valuable guests. Understanding your guests is the key to success in the ever-evolving hospitality industry. It’s not always about filling every room every night; it’s about attracting and retaining guests who bring the most value to your hotel. These guests spend more during their stay ...
Why employee engagement is so important in the hospitality
WEBSep 20, 2021 · When one of your employees needs to attend to an emergency or is confronted with an irate or disrespectful customer, part of employee engagement is to actually step up for or cover them. Should there be an honest case of mental or physical exhaustion, accommodate their leaves for them to recharge. 5. …
How online reviews shape your hotel’s guest experience - eHotelier
WEBApr 24, 2023 · Online reviews are one way to measure this success. Negative or positive, online reviews are an insight into your guests’ needs, wants and expectations. Where you excel. Where you fail. Using these reviews, along with other data points and market insights, should inform how you evolve your guest experience. Advertisements.
Insights Archives - Insights - eHotelier
WEBBy possessing different sets of skills, different approaches to work, and different education, they offer a significant change. Not only this but they are doing it with flair, and in some cases even outperforming their predecessors. In this way, the leadership of each company, as well as the whole industry, should focus on translating strengths ...
Top 5 essential hotel management tips for the perfect guest
WEBMay 5, 2021 · Choice of pillows (thickness, size, material) Complimentary breakfast or cocktail hour – drinks and snacks, with the possibility of customizing to your hotel´s location (e.g. local delicacies) Tablet or phone for guest use. Local turndown gift. Small exercise equipment for long-stay/regular guests.
Customer feedback on hospitality experiences: 5 best practices
WEBSep 7, 2022 · Asking customers for reviews – best practices. 1. Ask customers for reviews instead/on top of ratings. Writing a text about one’s opinions makes them more apparent in the customer’s mind. Writing is also a more social interaction than rating, enabling the customer to become more connected to the reviewee. 2.