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What is the Kano Model? The Kano Model is an insightful way of understanding, categorizing, and prioritizing 5 types of Customer …
Frequently asked questions
Q:
Can using the Kano Model lead to retaining satisfied customers?
A:
Yes and No, the Kano Model itself does nothing other than help you understand and classify the 3 uniquely different types of needs. (Basic, Performance, and...
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