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A flight from New York City to Tokyo was diverted to Dallas, Texas after it experienced a maintenance issue while flying over ...
You battled seemingly endless phone trees, an unhelpful AI and a tone-deaf customer service department. Is it any wonder that American Airlines has the reputation it does when it comes to customer ...
You should have only received one charge for your tickets, of course. And if you got a double charge, then your agent — with ...
All told, American unveiled eight new routes for next winter, building on new flights TPG already reported — including the ...
David Ponzevic must pay $80 to check his bags on an American Airlines flight ... and a tone-deaf customer service department. Is it any wonder that American has the reputation it does when ...
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A new report from a major aviation industry group is shedding light on just how many problems have been identified ... the union that represents American Airlines pilots, recently published ...
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