This brand saw the sharpest decline among all the fast-food chains featured in a recent customer satisfaction index.

KFC's sales and customer traffic have been down most quarters since 2023. There have been leadership shake-ups, store closures, and constant customer criticism that the menu is overpriced.

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

KFC with an 81 customer satisfaction score, an increase of 4%. Papa John's with an 80 score, up 5% since last year. Domino’s stayed consistent with a 78 in satisfaction.

Chick-fil-A named top restaurant in customer satisfaction for 6th year in a row Chick-fil-A beat competitors Chipotle, Dunkin', Arby's, KFC and Panera Bread to take the top prize ...