Salesforce launched Agentforce on Help in October 2024 to set the standard for world-class, agentic service. This AI-powered assistant supports customers directly on the Salesforce Help site, ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Salesforce Inc. (NYSE:CRM) is one of the 11 best debt-free stocks to invest in right now. In a sign of strong traction, the ...

Like many other AI agents -- an often more capable and autonomous assistant, compared to a chatbot -- Zoom's newly upgraded ...

Marc Benioff says Salesforce’s 9,000 A.I. agents now match humans in output and will transform hiring across industries.

Marc Benioff has made Salesforce 'Customer Zero' in exemplifying the Digital Labor concept. Here's how it's working in ...

Salesforce CEO Marc Benioff has said that artificial intelligence accounts for 30-50% of the company’s workload. According to ...

New research and high-profile failures reveal AI in customer service often creates more work and damages trust, challenging ...

“AI is doing 30 to 50% of the work at Salesforce now” for engineering, coding and customer service tasks, Benioff said during an interview Bloomberg’s “The Circuit with Emily Chang. “I think that will ...

Salesforce CEO Marc Benioff asserts that AI now handles 30% to 50% of the company's workload, impacting software engineering and customer service. Thi ...

Microsoft (MSFT) saved more than $500M last year in its call center thanks to artificial intelligence tools, according to ...