Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Salesforce launched Agentforce on Help in October 2024 to set the standard for world-class, agentic service. This AI-powered assistant supports customers directly on the Salesforce Help site, ...

Salesforce Inc. (NYSE:CRM) is one of the 11 best debt-free stocks to invest in right now. In a sign of strong traction, the ...

We came across a bullish thesis on Salesforce on Summit Stocks’s Substack. As of 1st July, Salesforce’s share was trading at ...

Marc Benioff says Salesforce’s 9,000 A.I. agents now match humans in output and will transform hiring across industries.

Marc Benioff has made Salesforce 'Customer Zero' in exemplifying the Digital Labor concept. Here's how it's working in ...

New research and high-profile failures reveal AI in customer service often creates more work and damages trust, challenging ...

Salesforce CEO Marc Benioff asserts that AI now handles 30% to 50% of the company's workload, impacting software engineering and customer service. Thi ...

Salesforce CEO Marc Benioff has said that artificial intelligence accounts for 30-50% of the company’s workload. According to ...

Founded in 1993, The Motley Fool is a financial services company dedicated to making the world smarter, happier, and richer.

“AI is doing 30 to 50% of the work at Salesforce now” for engineering, coding and customer service tasks, Benioff said during an interview Bloomberg’s “The Circuit with Emily Chang. “I think that will ...