The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

A recent Carnival guest asked for a partial refund because she was not able to get a gluten free taco from a dining venue ...

Carnival Cruise Line has addressed an unusual early return for Carnival Celebration and why onboard operations were changed.

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable ...

Most cruise lines throw a party for top-tier members of their loyalty program. It can vary, but both Celebrity and Royal ...

People sometimes write to Carnival Brand Ambassador John Heald and act as if they speak for everyone. And when someone does ...

And wow does he have FUN doing it. Brilliant ️🛳🐥 Carnival Cruise Line’s brand ambassador, John Heald, has written about duck-related complaints multiple times over the past couple of ...

That's something Carnival Brand Ambassador John Heald corrected when he addressed why his cruise line won't be bringing back something passengers keep asking for. Heald shared a message he ...

Carnival Brand Ambassador John Heald used his Facebook page to calm his cruise line's passengers. He did so in his unique style. "OK, here is one of those cryptic posts from me where I can’t say ...

Inside cabins are generally the most affordable stateroom type, and while these cabins may receive criticism for their small size, John Heald, brand ambassador of Carnival Cruise Lines ...