According to the Information Technology Association of America, an application service provider (ASP) is “a company that provides a collection of IT resources to clients or subscribers who access ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Understanding application management services (AMS) is ...

A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response ...

There’s been a somewhat arrogant tradition among application vendors to equate a business service with an application. In their view, if an application is performing well, then from an IT perspective ...