What is synchronous/asynchronous API? Synchronous/asynchronous APIs are application programming interfaces that return data for requests either immediately or at a ...

All software systems are underpinned by fundamental choices that shape key characteristics of the system's design. One such foundational element is how different components within a system communicate ...

Since the pandemic began, organizations have struggled to convert remote operations to a more sustainable model. A major contributing factor comes from a deep reliance on real-time, synchronous ...

I’ve found the topic of support channel mix to be an interesting study in organizations. Traditional channels can be categorized a few different ways. Phone and video are live channels that use both ...