MINNEAPOLIS--(BUSINESS WIRE)--Ontrack, the global leader in data recovery, today announced it has received certification of its application with ServiceNow, available today in the ServiceNow Store.

Business is increasingly reliant on information technology. This has led to the development of the IT service management (ITSM) solutions market aimed at delivering IT management capabilities to help ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Commentary - When working with enterprises on IT Service Management (ITSM) implementations or program improvements, we often hear about frequent mistakes organizations make with their selection and ...

Andrew Graf, Chief Product Officer, TeamDynamix (Photo: Business Wire) TeamDynamix named top ITSM solution by Info-Tech Software Reviews for both the Enterprise and Mid-Markets. The solution showed ...

Every IT professional knows that bring-your-own-device (BYOD) is here to stay. Analysts at Gartner report that about half of the world’s companies will have adopted BYOD programs by 2017. Even heavily ...

Whether you are in IT or in another group, service requests do not stop when they reach the queue — in fact, that is where the fun begins. Quite often these requests then require the recipient to take ...

Information Technology Service Management (ITSM) helps keep an organization’s IT service desk and operations running smoothly by managing incidents, problems, changes and service requests, in addition ...