Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

6 Ways to Automate Key Elements of a Call Center Workflow Your email has been sent Small improvements to your call center workflow can lead to big wins. Learn how to ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

The traditional call flow concept doesn't do justice to the modern customer experience. Whenever you go through a period of transition, it's a very definite closing of a certain chapter of your life.

“An example workflow might be a process that is routed through an employer call center where call center employees collect the initial intake information from a caller. To guide the call center ...

“An example workflow might be a process that is routed through an employer call center where call center employees collect the initial intake information from a caller. To guide the call center ...

India, Jan. 16 -- The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart transformation. AI tech now equips call centers with tools ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

With eight hospitals, a medical group of more than 500 employed physicians with 36 clinics and New Mexico’s largest health plan, it’s no surprise that Albuquerque, N.M.-based Presbyterian Healthcare ...