No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...

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In the West Loop neighborhood of Chicago, Au Cheval often attracts a line up to three hours long. Considered one of America’s premier burger destinations, the restaurant slings up to 500 patties per ...

Although popular right now, AI is not always the answer to building products that result in customer success. In the world of software and apps, I believe that understanding client feedback is more ...

The cost of engaging a company for legal services or products is a substantial investment for the client. They expect—and deserve—a premium return. Throughout the 11-article "Lift Your Sales" series, ...

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

More and more, manufacturers are positioning themselves as full solution providers, including software and data-rich innovations. They start to compete directly with pure SaaS (software-as-a-service) ...

The new-age customer experience must be so precious and so seamless that every interaction with your organization leaves customers wowed. Leveraging AI in customer success. While AI continues to prove ...

New leadership roles highlight Hallmark’s unique vendor-neutral approach to helping health systems build flexible, efficient, and sustainable workforce strategies CHARLESTOWN, Mass.--(BUSINESS ...

Everyone knows that a solid business solves problems. Knowing your ideal client’s pain and painting yourself as the best solution is all the rage in modern branding. Although, sometimes the focus is ...