C ustomer anger and the number of online customer confrontations with businesses are on the rise, and as a result of poor complaint handling, businesses are putting billion in rev ...
Imagine being a manager at a store. If an angry customer made one of your employees cry, how would you handle it? Would you kick the customer out or give the customer what you wanted to get them to ...
There are plenty of things about retail that aren’t the best, but customers really going for the jugular is one of the worst. Depending on the day, it can really get to you. This customer was out to ...