Over the past few years, first touch resolution has become a major focus for customer service of any kind. That's not by accident. The ability to resolve customer questions, issues and concerns ...

I was reading an article on Eurogamer about 'things PCs can learn from consoles regarding 4k content'. One of the takeaways was that it's possible to create an internal custom resolution of say ...

Several PC users have reported that after connecting their laptop to an external monitor, installing a new Windows update, or installing a new graphics card on their Windows 11 or Windows 10 computer, ...

Delivering tailored and contextual experiences throughout the customer journey is a strategic imperative for business leaders. Way back in 2017, Microsoft claimed that for 96% of consumers, customer ...

Whether we like it or not, the beginning of a new console generation brings both trouble and opportunities for PC gamers. Those shiny, new consoles are outfitted with mid to enthusiast-class hardware, ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...