Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...

Here are some of the many ways digital assistants can boost workplace productivity. This could be the biggest advantage of digital personal assistants. Let’s say you want to call Bob Smith. You can ...

We’ve all been there. You urgently call your bank to ask about an unrecognized withdrawal or unexpected overdraft fee and the voice assistant asks you to repeat your name again and again, as well as ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative ...

Just a few years ago if you were to focus on improving customer service, one of your first moves would have been to take a hard look at your automated customer service tools. Your chatbot that served ...

Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit Typical office environment. May require some lifting of ...

The West Africa Association of Customer Service Professionals plans to launch what it describes as Africa’s 1st structured virtual assistant..

Shelby Brown (she/her/hers) is an editor for CNET's services team. She covers tips and tricks for apps, operating systems and devices, as well as mobile gaming and Apple Arcade news. Shelby also ...

Do you have a passion for music and live performance? Do you like working in a customer focused role? We have an exciting opportunity to join our box office team as a customer service assistant to ...