A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Opinion Research Corp. of Princeton said today that in its latest “Ouch Point” study, one in five U.S. respondents, or 20 percent, cited “hard to understand representatives with thick accents” as ...

Tthe Consumer Financial Protection Bureau announced an action against Apple (AAPL) and Goldman Sachs (GS) “for customer service breakdowns and misrepresentations that impacted hundreds of thousands of ...

The Consumer Financial Protection Bureau, or CFPB, has taken action against Apple (AAPL) and Goldman Sachs (GS) for “customer service breakdowns and misrepresentations that impacted hundreds of ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...