In the age of synthetic media, leaders win by slowing the story down and forcing the facts to stand on their own.

Our lives are judged by the cumulative results of the decisions we make. Decisions are choices. Choices have consequences. Too often the pros and cons of each choice are not weighed. Effective problem ...

Dear Dave: I am fortunate that I work with a lot of smart people. The problem is our team just cannot make decisions. Everything is tabled and set aside for the next meeting. So, we have more meetings ...

Have a problem to solve or a decision to make? If so, there are several tried-and-true methods to turn to. As customer experience professionals, the work you do to identify improvement opportunities ...

Making sound decisions requires thinking ahead, but how much thinking is useful? If you experience decision anxiety, you might deploy an all-or-nothing strategy. Either you overthink your options and ...

Making decisions is a key aspect of our brains and daily lived experiences. Whether we realize it or not, we are constantly making decisions. Those decisions are driven by different models, some of ...

Most business intelligence—dashboards, reports, KPI trackers—is backward-looking by design. It can tell you what happened. But it cannot, on its own, tell you what to do about it. That gap between ...

Problems are unavoidable. From everyday decisions to complex professional challenges, the ability to solve problems effectively is one of the most valuable skills today. While situations differ, the ...

Faced with a tough decision that needs to be made quickly, most leaders’ command-and- control instincts kick in. They are often wrong. In a world changing at an extraordinary pace, expecting a leader ...