PORTLAND, Ore. (KOIN) — It’s been one year since Multnomah County launched an $8 million program meant to give people caught with drugs a choice: a jail cell or support. Around that same time, Oregon ...

PORTLAND, Ore. (KOIN) – A Multnomah County deflection center that will serve as a touch point for drug users who wish to avoid jail time and instead opt for addiction treatment is set to open its ...

Multnomah County will shell out an additional $1.8 million to pay for construction and upgrades to its deflection center, built to give drug users an alternative to arrest. The Board of Commissioners ...

The Chatham Police Department is introducing a new initiative that aims to address the root causes of crime and change people ...

Kristyna Wentz-Graff / OPB Portland Police Chief Robert Day unveiled the step-by-step process that police in Oregon’s largest city will follow as they attempt to get drug users access to treatment ...

PORTLAND, Ore. — In the first two months since simple drug possession was recriminalized in Oregon, officials in Multnomah County say that 91 people were referred to deflection instead of being ...

PORTLAND, Ore. — One way or another, changes are coming for Multnomah County's drug deflection program — though the details may depend on how much the county's district attorney and commissioners can ...

How can automation be leveraged to make contact centers more efficient? If you asked this five years ago, you’d find recommendations like "point callers to the right channel," "highlight your ...