The AI-assisted software is called Hyper. Tuesday marked the first day the program was implemented with the department’s call handling system.

The HVAC industry’s workforce shortage doesn’t look like it’s going away anytime soon and, on average, there are about 42,500 HVAC job openings each year. Refrigerant availability is getting better, ...

For service-based businesses, demand rarely stays constant throughout the year. HVAC companies deal with summer heat waves, plumbing teams face winter pipe bursts, and appliance repair services often ...

Kern County is getting statewide recognition for a program that is changing how some 911 calls are handled, aiming to connect people in crisis with help faster ...

The newly released platform introduces a flexible architecture that allows companies of any fleet size to configure their dispatch environment according to their operational structure. The system ...

The latest offerings from PCS Software use Cortex AI to automate key tasks, from sorting freight opportunities to assigning drivers and finding backhaul loads. Tested by real fleets, these tools aim ...

JONESBORO, Ark. (KAIT) - The Arkansas Municipal League named Jonesboro the 2025 Trendsetter Award winner for technology and security for its implementation of an emergency medical dispatch program ...

HOUSTON, Sept. 25, 2025 /PRNewswire/ -- PCS Software, the all-in-one Transportation Management System trusted by more than 1,000 carriers and brokers, today announced the public release of three major ...

DORCHESTER COUNTY, S.C. (WCSC) - The Dorchester County Consolidated Dispatch Center will see updates to its 911 program in a city council meeting on Monday night. Future updates include prioritizing ...

TRAVERSE CITY — A full rollout of Grand Traverse County’s Central Dispatch AI assistant has been delayed because of technical problems. The county’s implementation of the new automated assistant ...

Perry Village will continue to receive police dispatching and communications services from Lake County, even though the cost of those activities is increasing significantly. Village Council, at its ...