To set the stage for a successful implementation, it's important to define clear objectives and KPIs from the outset, says Taryn Engelbrecht, solutions architect at The CRM Team.

With over 400,000 residential and commercial customers, AEP Energy is using Microsoft Dynamics 365 Customer Insights to empower its marketing, sales and customer service professionals to gain a ...

With AI-based tools like Dynamics 365 Customer Insights, enterprises can build a much better understanding and a 360 view of their customers, helping them serve their customers, Mellacheruvu argued.

Frank Weigel, Microsoft’s vice president of Dynamics 365 Insights Product Group ... a complete new suite -- all the way from sales to customer service to marketing to supply chain or digital ...