Dynamics 365 Customer Insights Introduced this past spring, Dynamics 365 Customer Insights helps companies maximize customer value with a prebuilt and customized customer data platform (CDP ...

Contextual insights like predictive forecasting and scoring. Track contact activity like opening emails or presentations. LinkedIn Sales Navigator integration. Dynamics 365 is a customer ...

With over 400,000 residential and commercial customers, AEP Energy is using Microsoft Dynamics 365 Customer Insights to empower its marketing, sales and customer service professionals to gain a ...

There are a variety of customer relationship management (CRM) platforms that organisations can use to vie for customers’ ...

Dynamics Square empowers industries with tailored Dynamics 365 solutions, driving digital transformation, efficiency, and growth across ...

With AI-based tools like Dynamics 365 Customer Insights, enterprises can build a much better understanding and a 360 view of their customers, helping them serve their customers, Mellacheruvu argued.

Calabrio and Microsoft are empowering contact centers to deliver exceptional customer experiences. With Calabrio WFM seamlessly working with Dynamics 365, we provide customers with robust ...

Microsoft Dynamics 365 and the Power Platform has enabled organizations to streamline their operations, reduce costs, and ...

Microsoft launches autonomous AI agents for Dynamics 365, challenging Salesforce's Agentforce in the race to dominate ...

The Customer Intent and Customer Knowledge Management agents, available for Dynamics 365 Service and Contact Center, will work with customer service operators to assist them during calls.

Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center. This marks the next step in the ...