Microsoft today debuted new Dynamics 365 applications to help companies improve their online and brick-and-mortar retail businesses and rolled out other apps and features adding artificial ...

There are a variety of customer relationship management (CRM) platforms that organisations can use to vie for customers’ ...

LinkedIn Sales Navigator integration. Dynamics 365 is a customer relationship management software from Microsoft. Dynamics 365 (formerly called Microsoft Dynamics 365 CRM) offers AI-powered sales ...

The Customer Intent and Customer Knowledge Management agents, available for Dynamics 365 Service and Contact Center, will work with customer service operators to assist them during calls.

Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center. This marks the next step in the ...

Microsoft Copilot agents were teased out earlier this year as being able to revolutionize work. Will the tech industry adopt ...

Microsoft plans to introduce new agents in Dynamics 365 for sales, service, finance and supply chain teams. Jared Spataro, ...

Microsoft on Monday announced it will make ten agents available in Dynamics 365 for use in sales, customer service, finance, and supply chain operations. The company is also previewing an addition ...

Microsoft launches autonomous AI agents for Dynamics 365, challenging Salesforce's Agentforce in the race to dominate ...

Businesses like Heineken and Siemens leverage Dynamics 365 for personalised customer engagement and service. Another example is L’oreal, which installed and managed manufacturing equipment ...

Microsoft Dynamics 365 and the Power Platform has enabled organizations to streamline their operations, reduce costs, and ...