Josh Clark, the Institute for Healthcare Improvement's vice president of quality and safety operating systems, oversees design and implementation of the IHI Care Operating System, a system of ...

Lauded for avoiding the typical vague, high-level survey approach found in many texts, earlier editions of this bestselling book removed the mystery by explaining the internal structure of an ...

Today, mental health is an operating system running underneath work. Companies that fail to recognize this are quietly absorbing risk they don’t see until it’s too late. Most benefits are designed for ...