Integrating two Incident and Change Management tools may not involve a great deal of effort, but each time an additional module is added in line with the roadmap, the cost of integration is multiplied ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

There’s an adage that says change is the only constant. Still, every IT executive knows constant change wreaks havoc on a complex IT environment. In fact, IDC and Gartner report that 70% to 80% of ...