One must-have tool is the best ITSM software, which allows firms to manage IT services more effectively and efficiently. Choosing the best ITSM software may transform your company’s operations ...

Enterprise Service management is a framework or set of principles that lays out practices for any IT organisations to build, ...

Over the years, the purpose of service management and its scope - has evolved. From recording transactions to engagement and ...

Through the company’s Xanadu updates, ServiceNow includes many new generative AI features to help enterprise clients with ...

With intelligent automation and improved workflows, ConnectWise RMM and ConnectWise RPA empower IT professionals to introduce new measurable efficiency improvements across every function of their ...

SysAid is a competitor in the IT service management market to platforms such as ServiceNow, Ivanti Neurons for ITSM and Atlassian’s Jira. The company focuses on the midmarket, according to Gartner.

Jira first launched in 2002 as a simple bug-tracking and project management tool for teams, but over the years, it has evolved into a powerful IT service management (ITSM) platform. Now, Atlassian is ...

Xurrent, the service and operations management platform purpose-built for modern enterprises and managed services providers, is announcing its acquisition of Zenduty-a leader in cutting-edge incident ...

As the first large-scale Managed Service Provider (MSP) in the Freshworks ecosystem, Unisys introduces a powerful new channel for Freshworks. A global company supporting clients in more than 120 ...

Freshworks has announced a strategic partnership with Unisys, a leading global technology solutions provider. Unisys just published its full-year results, ...