More businesses are realising how a configuration management database can help them make better use of their IT, writes Alan Greenberg Bridging the gap between IT and business is moving closer to ...
Network executives who want to resolve problems more quickly, manage the life cycle of software and hardware assets, and adopt IT governance best practices have probably talked about implementing a ...
The concept of a configuration management system (CMS) is an idea whose time has come - particularly since the release of IT Infrastructure Library (ITIL) Version 3, known as V3. ITIL V3 devotes ...
What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.
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