Rather than wax philosophical about what knowledge is, let’s let it be any information that can further an organization’s goals. If managing IT can be compared to herding cats, managing knowledge is ...

Effective knowledge management is crucial for successful AI. Here’s how organizations can optimize to improve AI-enabled customer service interactions. Organizations everywhere are understandably ...

Knowledge is power. It holds the context and insight required to drive business forward. However, knowledge is often trapped in data silos—stuck on a server or lost in a forgotten folder. That ...

Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

Ever since the inception of knowledge management, there have been varying definitions, connotations, and denotations of what KM means to the enterprise. Nearly all of them have relied on taxonomies ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

Following on from 2025, legal knowledge management is on the verge of yet another dramatic transformation in 2026, powered by the convergence of conversational AI interfaces, advanced human-AI ...

Building, collecting, transferring, sharing, preserving, maintaining and utilizing knowledge is essential to developing and keeping the necessary technical expertise and competences required for ...