Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and transfers.

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

Have you ever felt overwhelmed by the complexity of managing multiple business processes, from customer relationships to financial operations? You’re not alone. Many organizations struggle to balance ...

With AI-powered features in WhatsApp4Dynamics, we’re enabling businesses to move beyond routine replies and towards ...

CHICAGO, June 27, 2024 /PRNewswire/ — Praxedo, a leading field service management software company recognized in the Gartner® Magic Quadrant since 2016, is pleased to unveil its latest milestone: ...