Every healthcare leader is thinking about burnout. Providers and administrators are overwhelmed by staffing shortages and other morale strains, which we know are compromising patient experience ...

Dismiss a Problem? Patient in 10 Safe Steps Most clinicians have dealt with a dissatisfied or noncompliant patient. But how do you end the relationship without putting yourself at risk? Providers may ...

CHICAGO (AP) - Surgeons who are rude to patients and others may pose a problem in the operating room, according to a study linking unprofessional doctor behavior with infections and other surgery ...

Missed appointments remain one of the most persistent (and costly) challenges in patient engagement. Even as healthcare organizations use more appointment reminders, online scheduling and other ...

In any given year, approximately 3.5 million Americans experience homelessness, 39 percent of whom are children. Why we allow so many people to live in abject poverty and desperation is an indictment ...

WellSpan Good Samaritan Hospital has been faulted by the Pennsylvania Department of Health for using pepper spray and handcuffs on a patient in need of mental health care. It’s second time in a month ...

LOUISVILLE, Colo. (KDVR) — When Jonathan Delgado-Concepcion checked himself into Centennial Peaks Hospital on Oct. 18, he thought he might be there for a few days — a week at the most. Instead, the 28 ...

March 9, 2011 (Orlando, Florida) — Editor's note: Patients who are addicted to drugs pose a special challenge when they present with pain at hospital emergency departments (EDs). Clinicians struggle ...

During a busy shift in the emergency department not long ago, I tried something new: I walked out of the double doors and into the waiting room. For a physician, the waiting room is an uncomfortable ...

The following is a guest post from Mark LaRow, CEO of patient matching company Verato. For more than two decades, HIPAA has protected a patient’s rights to his or her medical records. But a patient’s ...

The Board of Supervisors today unanimously approved assigning a standing committee to research and find potential solutions to the "significant and detrimentally impactful" problem of delays at ...

Contact center solutions for the health network need to have better outreach and call handling to ensure payment-related queries are answered. Patient problems should be resolved by having automated ...