There are a variety of ways that technology-driven automation can be a strategic capability. One is through the integration of large-scale automation with a program of continuous process improvement.

A sole focus on technology will not be enough if meaningful and measurable business process improvement is the goal. The first law of process improvement is to focus on customer CTQs — specific ...

Processes and process automation take many forms. Here’s how to navigate the growing ecosystem of tools for automating everything from simple repetitive tasks to complex custom workflows. In 2015, ...

Robot technology is often associated with dangerous, dirty or dull work. Robotic process automation (RPA) takes that concept into the digital world. As a software tool, RPA sets out to free human ...

When we talk about process automation, we are talking about industries that cannot, or will rarely ever, turn their factories off. In industries such as oil and gas, pulp and paper or pharmaceuticals, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. With artificial intelligence (AI) advancing rapidly, there needs to be more clarity about ...