As Purdue continues to its work to transform business processes, the Business Process Reengineering project teams share a common goal: to simplify, streamline, automate and organize business processes ...

The statistics are grim. According to various surveys, about 70% to 80% of digital transformation projects fail to meet their objectives. They don’t deliver the expected functionality — often, despite ...

Digital transformation has long been used as a form of executive shorthand for the idea of exploiting technology to make-over a company that is struggling to adapt to a changing business environment.

Research has shown digital transformation projects in the APAC region fail at a high rate — and have mixed success at best. For example, Gartner research recently released in Australia found that the ...

PHILADELPHIA--(BUSINESS WIRE)--Project Management Institute (PMI), the world's leading association for the project management profession, today launched the PMI® Organizational Transformation (OT) ...

Digital transformation is changing not just how organizations engage with customers, but it’s having a profound effect on every aspect of operations. It’s not hard to imagine such a deep impact when, ...

Some folks say bigger is better. And sometimes that’s true. But not always. Take digital transformation, for instance. Many companies approach digital transformation as an all-or-nothing endeavor.

The most dangerous trap with digital transformation projects is perhaps the most seductive, and that’s transforming the wrong things first. Galeazzo Ciano wrote in his diaries, “Success has a hundred ...

Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...