In any customer-facing industry, the operators who win are the ones who eliminate surprises. They deliver consistent experiences, predictable outcomes and smooth operations that customers never need ...

More home appliances are "smart" – like refrigerators that suggest recipes – but consumers have challenges with that technology, according to a J.D. Power study. Bluetooth and Wi-Fi-enabled appliances ...

Seven major U.S. grid operators have raised a unified alarm about an impending capacity crunch, warning that the pace and scale of explosive demand—including from data centers, manufacturing, and ...