You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

We've all been there — whether it's a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While ...

Business leaders are responsible for examining and implementing technologies that are proven, cost-effective and easy to use while also offering long-term solutions that reimagine workflows, speed up ...

We’ve all offered remote assistance to friends and relatives over voice or video calls to solve their technical problems at some point. In fact, some of us are the go-to contact for people when they ...

Enhances Remote Assistance Capabilities Through Direct Integration of ControlR Within Remote Desktop ManagerMONTREAL, Jan. 28 ...

IMINT Image Intelligence AB has launched Vidhance for Remote Assistance, a new suite of subscription-based tools designed to transform the quality of video content captured by remote assistance ...

IMINT Image Intelligence AB ("Imint”), a global leader in video enhancement software, today launched Vidhance for Remote Assistance, a new suite of subscription-based tools designed to transform the ...

Microsoft patched a Windows Remote Assistance flaw that lets attackers bypass Mark of the Web, weakening protections against ...

I've searched and did not find what I'm looking for. <P>When trying to establish a remote assistance session between 2 XP computers does RA go over the Internet? or can it be contained to the LAN only ...

Last night I had the opportunity to use Remote Assistance for the first time. All I can say is it is a fabulous piece of software. My parents (who happen to live several states away) decided to call ...