In this special guest feature, Gabby Nizri, Co-Founder and CEO of Ayehu, lays out the difference between a chatbot and a virtual service agent and identifies the challenges and opportunities that ...

Tapping into level 1 and level 2 support services at scale, the clinical service desk can do more than just resolve the issue but also help with training, build changes and more. As agents apply their ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Today, Specops Software, an Outpost24 company and provider of password and identity management solutions, has announced that its Specops Secure Service Desk for Cloud now supports native Entra ID, ...

ISELIN, N.J., Jan. 22, 2026 (GLOBE NEWSWIRE) -- 1Kosmos, a leader in unifying identity proofing and passwordless authentication, today announced it has been named a Representative Vendor in the ...

In the structure of the modern enterprise, the IT help desk has long been seen as a vital support function. It's the primary point of contact for employees with technical issues, from forgotten ...

It’s one of the realities of his job, says David Harkett, that almost anyone can recognize the costs of a badly run help desk, but few people understand the value of a help desk that solves problems ...