Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

With the year 2020 upon us and many service business leaders finalizing strategic plans and operating budgets, take a step back and take a quick inventory of initiatives. The 50/50 rule applies to ...

No one has ever accused the medical device industry of running ahead of the pack when it comes to implementing business transformation or adopting new approaches to business best practices. Given the ...

Forbes contributors publish independent expert analyses and insights. Craig Hooper evaluates security threats and proposes solutions. The Trump administration has released America’s first new joint ...

‘I’ve told Cisco: ‘you probably don’t hear this a lot, but you’ve just become the most agile solution in the market,’” one Cisco partner told CRN about Cisco Plus, the company’s consumption-based IT ...

Holiday shopping seasons and other peak periods are huge opportunities for a profit boost, but also introduce challenges as customer expectations ramp up. Everyone feels the pressure to deliver during ...

On Thursday the U.S. Navy, Marine Corps, and Coast Guard—which have taken to calling themselves the Naval Service, singular—released a “Triservice Maritime Strategy” entitled Advantage at Sea. Let’s ...

No matter what kind of business you run, a huge part of your business’ success ties back to your customer service strategy; according to a 2017 Microsoft report, more than half of consumers have ...

In a recent study published in Engineering, researchers Lin Chen, Ting Dong, Xiang Li, and Xiaofeng Xu have conducted a systematic review of logistics service strategies in platform supply chains ...

If I had to choose a single word to describe what modern-day consumers want from brands, it would be convenience. Whether it's chatbots, interactive voice response (IVR) systems or FAQ pages, ...

There is no public Air Force Middle East strategy, no high-profile Latin America strategy from the Army, no Navy Africa strategy. So why are the services now competing to release Arctic ones? As the ...

Brent is a Senior Research Fellow for Naval Warfare and Advanced Technology in the Allison Center for National Security. The 2020 tri-service maritime strategy—“Advantage at Sear: Prevailing with ...