Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can also be applied to customer service. If a ...

"Doing more with less" is a common refrain among companies across the globe in the current economic climate of increasing costs and slowing top-line growth. As a CFO, it's my responsibility to do ...

Running a service organization without a strategy is akin to sailing a boat without a rudder. Whichever direction the wind blows will be where you’ll end up. In the case of most businesses, clients ...

Defining strategic management has never been easy. I recently confronted this problem again while teaching two courses on strategic management this past summer. I have taught strategic management many ...

In today’s enterprise landscape, the CIO operates like a diversified business, managing multiple service lines. Traditionally focused on infrastructure, security and enterprise platforms, IT leaders ...