Starbucks CEO Brian Niccol said the chain was considering letting customers choose when they pick up their mobile orders as ...
"I think about Starbucks and the amount of frustration people have when they're ordering and want to pick something up and it's not ready; there's a lot of confusion," he said. "And Brian Niccol ...
Starbucks longs for the days when cafes were for sitting and sipping. But the growth of some competitors is a reminder that there's still money to be made in serving hot drinks quickly.
More than 30% of Starbucks’ orders now come from customers ordering off their phones and picking them up. This influx of mobile orders has sometimes strained Starbucks workers during rush hours.
McDonald’s coffee case, where a woman sued the chain because she suffered third-degree burns after the scalding hot coffee spilled into her lap? A jury awarded her $2.7 million in punitive damages, ...
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