Net promoter scores (NPS) are steady. Customer satisfaction (CSAT) looks strong. Churn is under control. On paper, everything is green. But then the conversation shifts. Quietly, they admit: ...

In business, a key part of effective marketing is knowing the customers needs, wants and desires. Much of this can be predicted by the behaviors in the market and knowing the ideal customer for your ...

Emotional intelligence refers to our ability to understand and manage our own emotions and those of others. According to Daniel Goleman, author of Emotional Intelligence, social awareness is a key ...

Conventional food production and distribution systems degrade the environment due to several aspects, like overuse of fertilizers and high greenhouse gas emissions. This necessitates a shift towards ...