All companies are struggling to adapt to COVID-19 and its business impact. But those with outdated systems and inflexible processes have been hit particularly hard. Faced with the need to upgrade ...

Processes and process automation take many forms. Here’s how to navigate the growing ecosystem of tools for automating everything from simple repetitive tasks to complex custom workflows. In 2015, ...

What Is Value Stream Mapping (VSM)? What is a value stream? A value stream represents the series of actions an organization takes to design, create, and deliver a product or service to its customers, ...

What Is IT Infrastructure Mapping? IT infrastructure mapping is the process of creating a visual representation of an organization's information technology (IT) systems, components, and services. This ...

What Is IT Service Mapping? IT service mapping is a process involved in defining, visualizing, and cataloging the relationships and dependencies between IT services, applications, systems, and ...