Heathrow's chief executive apologises to stranded passengers and says the incident is "as big as it gets for our airport".

When an airline cancels your flight, you get your money or points back — full stop. A brief, polite email to one of the customer service managers at Virgin Atlantic or Chase might have helped.

At least 1,357 flights have already been cancelled, diverted or delayed today, while some planes already on the way to ...

When an airline cancels your flight, you get your money or your points back. Full stop. A brief, polite email to one of the customer service managers at Virgin Atlantic or Chase might have helped.

As one of the world's busiest international airports, the full-day closure of Heathrow will have a global impact.