There's certainly been a lot of golly-wow, gee-whiz press about generative artificial intelligence (AI) over the past year or so. I'm certainly guilty of producing some of it myself. But tools like ...

Conversational AI specialist Nuance has announced a new project called Pathfinder, which aims to take much of the manual drudgery out of building dialogue models for virtual assistants (VAs). The new ...

Queenie Wong was a senior writer for CNET News, focusing on social media companies including Facebook's parent company Meta, Twitter and TikTok. Before joining CNET, she worked for The Mercury News in ...

UK businesses are undergoing a structural transformation in how they recruit and manage talent. Rising labour costs, persistent skill shortages, and digital transformation have forced companies to ...

Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...