Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...

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One of the purported benefits of workforce management (WFM) solutions is that the software is supposed to help better measure and oversee contact center agents, not only in regard to job performance, ...

Labor costs are on the rise, which makes having the right workforce management software an imperative. Learn how taking a modern approach to employee scheduling, operational processes, and risk ...

Workforce management (WFM) has been in existence for a while. Many businesses still employ legacy systems to forecast and schedule agents relying on outdated static systems to manage the post-sale ...

Workforce management powerhouse Kronos Inc. has acquired Empower Software Solutions for an undisclosed sum. The acquisition adds nearly 1,000 organizations to the client list of the $1.1 billion ...