The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

Kana Software, a provider of customer service solutions, today announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based Web customer service and customer ...

It is a multi-channel Web customer service application divided into four modules, all of which can be deployed separately or used as a whole suite. Scaled-down versions of more robust customer service ...

Who are the players in web customer service applications? How are they positioned to help you over the long haul? Read this magic quadrant report to find out. Gartner Magic Quadrants are a culmination ...

Success in business depends on identifying what your target customers need or want and creating a total package of benefits that meets these needs in a superior fashion to your competitors' offerings.