Too many fulfillment networks are built for a time that no longer exists. They work when demand is predictable, but strain ...

Forbes contributors publish independent expert analyses and insights. Bryce Hoffman writes about leadership, strategy, and decision making. Automation bias refers to our tendency to favor suggestions ...

As data speeds push into the multi-gigabit range and requirements on digital systems grow more complex, cutting down the time-to-market while also ensuring error-free reliable designs seems impossible ...

By replacing spreadsheet-based processes with FedRAMP-authorized automated workflows, federal agencies can gain real-time ...

Automation encapsulates a range of tools and techniques which have the effect of reducing human intervention in business and IT processes. This is done through subprocess relationships, decision ...

Rocket CRM has announced developments in its marketing automation capabilities, reflecting broader trends in how organizations coordinate communication workflows, manage engagement processes, and ...

Faced with a complex regulatory landscape and intense public and investor scrutiny, financial institutions could use an ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...