Workforce management software will always do three things for the call center: schedule agents time, forecast and predict how many agents a center will need at different times through the day and the ...

Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now Salesforce is launching tools that will ...

The cross-border workforce and migration solutions market is driven by the globalization of the workforce and the rise of remote work models. Opportunities arise from the demand for compliant hiring ...

LONDON--(BUSINESS WIRE)--The global workforce analytics market size is expected to grow by USD 983.73 million during 2020-2024, progressing at a CAGR of almost 16% during the forecast period. Click & ...

It is the responsibility of a healthcare professional, usually a clinical manager within each unit, who often has more pressing patient care activities to accomplish. Each day, the manager has to ask ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

Logile, Inc., a global leader in AI-powered Connected Workforce solutions, is marking its 20th anniversary with strong market momentum heading into NRF 2026: Retail Big's Show. The company reported an ...

For decades, contact centres have relied on spreadsheets, historical data, and manual effort to forecast staffing needs. While these tools have served their purpose, they are increasingly outmatched ...

Cloud communications provider Dialpad has expanded its CCaaS feature set to include workforce engagement management (WEM), complements of a newly announced partnership with Playvox. Via Playvox’s ...

BURLINGAME, Calif.--(BUSINESS WIRE)--Lyra Health, the leading provider of innovative Workforce Mental Health solutions for employers, today announced early findings from its 2025 Workforce Mental ...

Moreover, AI forecasting can help organisations build more inclusive and diverse workforces by enabling flexible, personalised scheduling—something that’s increasingly important to the modern ...