These are just a few of the examples of the ways retailers are using clienteling to stay connected to consumers while the traditional methods of retailing (brick-and-mortar stores) remain uncertain.

Do you remember shopping the old fashioned way? Strolling through town was such a "feel good" experience because you likely knew the shop owners and they likely knew you. If you needed a new suitcase, ...

Empowering sales associates to deliver more personalized and profitable shopping experiences. Tulip AI leverages the rich and unique data within the Tulip Clienteling app to provide trusted ...

Store employees routinely use technology to assist customers. The BSPK app aims to improve the client experience by empowering sales staff (Photo by Eugene Gologursky/Getty Images for Gap, Inc.) 2020 ...

Luxury brands all know that maintaining a high level of personalized service for their discriminating and well-heeled clients is an imperative. Often referred to as “clienteling,” high-end retailers ...

With my brother's wedding coming up, I and other members of the wedding party wanted to take advantage of a buy one, get one free offer on suits from a well-known men's clothing retailer. What should ...

Retailers are doubling down on physical stores, especially in luxury and mid-market segments, where high-touch service still drives 84% of U.S. retail sales. A new partnership between Leap and Endear ...

Amid all the retail angst about how smartphones are shocking the shopper ecosystem with trends like showrooming and webrooming, there’s a more hopeful buzzword on the horizon: Clienteling. A new ...

Despite a consumer demand for more “seamless” and integrated shopping experiences across all channels, a report released today conducted by researchers at NewStore showed a lack of clienteling ...

'Clienteling', the development of deeper relationships with customers, is taking on new hybrid dimensions. Jennifer Shepherd and Jack O’Callaghan of Frog look into the principles behind this trend.

“Clienteling is about getting to the customer however they want to be gotten to,” Marcie Merriman, cultural insights and customer strategy leader at EY Consulting, told WWD. “It could mean if the ...