To continue reading this content, please enable JavaScript in your browser settings and refresh this page. In the ever-evolving landscape of information technology ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

IT service management establishes a consistent core set of automated processes for managing the delivery of IT services. That helps organizations trim expenses while potentially improving system ...

A successful ITSM strategy is a lot like a game of connect-the-dots. Organizations may already have a ticketing system for incident management, for example, or perhaps the beginnings of a ...

Automation is transforming IT service management (ITSM), moving service desks from reactive, manual workflows toward systems that can intelligently route, prioritize, and resolve issues with minimal ...

Carolyn Shapiro is a freelance journalist based in Burlington, Vt., with expertise in covering business and technology, health and science, consumer issues and the food industry. Imagine you’re at a ...

Business is increasingly reliant on information technology. This has led to the development of the IT service management (ITSM) solutions market aimed at delivering IT management capabilities to help ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Australian theme park and cinema operator Village Roadshow operates a diverse business that is largely staffed by young temporary workers and a corporate office full of professionals, such as lawyers ...

All companies which use IT Service Management (ITSM), whether controlled internally or outsourced to third party processors, will be bound by a new set of data protection regulations, the General ...