Cost-control efforts in the contact center needn't entail across the board cuts, mandated call times or forcing unwilling customers into automated systems. With the current economic challenges, many ...

The unseen team member of your control room. For organizations, it’s a matter of health and safety. It is also an issue of efficiency and overall productivity. Regardless of how companies measure the ...

Typical delivery methods consist of contracts based on (a) a lump or stipulated sum, where the parties agree on a fixed price for the entire project or phase; (b) a guaranteed maximum price (GMP), ...

Every project owner wants a successful construction project—one that finishes on time, on budget, without defects in design or construction, and with minimum conflict among the project parties.