Zendesk is expanding its customer service and ticketing platform to the mobile space, which should help businesses and their customers cover considerably more ground. The software provider touts that ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced that Aspect Social has been positioned as a ...

Microsoft announced this morning a new agreement with 24/7 Inc. , a company that designs intuitive customer experiences. As a part of the deal, Microsoft will merge its interactive self-service assets ...

Enterprise software company Jive is launching a Social Customer Service software, which aims to help enterprises manage all things customer service while also tapping into social channels like ...

When Mike Gillespie arrived in January 2000 at SecureLogix Corp., a firewall and security management firm in San Antonio, he knew he had a big job ahead of him. In September 1999, the 90-employee ...

Facebook Inc. has acquired Kustomer Inc., a New York-based software company that helps businesses manage customer conversations from multiple services on one dashboard. The social media giant made the ...

Salesforce.com has given its customer-support and sales software new names and announced a slew of additional features in advance of its annual Dreamforce event, which kicks off next week in San ...

Award recognizes Euna's customer support team for delivering fast, reliable, and high-quality service while navigating complex organizational and technology changes ...

I’m on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer screen: Speaking slowly — You are speaking slower than ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. David Kindness is a Certified Public Accountant (CPA) and an expert in the fields of financial accounting, ...