HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq:NICE) today announced a new framework for integration with cognitive software vendors, enabling organizations to take their customer self-service channels ...

Automation directly impacts customer experience (CX). Software like Reflexis can automate price checks and cut customer wait times by 80%. Robots like LoweBot can guide customers to the proper aisle ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Almost every enterprise leader I've worked with over the past years has asked a version of ...

Are you grappling with managing your test data in an automation framework? Here’s a fact: effective Test Data Management (TDM) can significantly improve your software testing process. This ...

Innovation is accelerating at the edges, but core adoption is tempered by risk, testing bottlenecks, and immature runtime ...

Leaders of businesses large and small are asking their teams to start automating their processes and workflows. The question is, where to start? A collection of tools and processes that are the basis ...

Global technology and operations innovator Prodapt will be presenting Telebots™, the robotic process automation framework, at TM Forum Live, in Nice, France through 15 - 18 May 2017. Prodapt will ...

Making wine has always required a mixture of art and science. While the characteristics of the grapes can vary greatly from year to year with seasonal changes in temperature, rainfall, and other ...